Return and Refunds
Return & Refund Policy
Welcome to RS ABATIS.
Customer satisfaction is very important to us. We aim to provide high-quality chef products and handcrafted clay products with reliable service. If you are not fully satisfied with your purchase, please review our return and refund policy below.
Returns
Customers may request a return within 7 days of receiving the product.
To be eligible for a return:
- The item must be unused and in its original condition
- The product must include original packaging and accessories
- Proof of purchase or order confirmation is required
Products damaged due to misuse, improper handling, or normal wear are not eligible for return.
Non-Returnable Items
The following items cannot be returned:
- Used or damaged products
- Customized or special-order items
- Products damaged after delivery by the customer
Refunds
Once we receive and inspect the returned product, we will notify you about the approval status of your refund.
If approved:
- Refunds will be processed within 5–10 business days
- The refund will be sent through the original payment method or agreed alternative method
Shipping charges are generally non-refundable unless the mistake was made by RS ABATIS.
Damaged or Wrong Products
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the product and packaging. We will arrange a replacement or refund as quickly as possible.
Exchange Policy
We may allow exchanges for:
- Wrong size
- Wrong product received
- Manufacturing defects
Exchange requests must be made within the return period.
Cancellation Policy
Orders can only be canceled before shipment. Once the order has been shipped, cancellation requests may not be accepted.
Contact Us
For return, refund, or exchange requests, please contact us through our official website: